Terms of Service

Version 2026-09-26. The short version first, then the details.

1. Who we are

wapid is run by Guldborg Digital, , , Denmark. Contact: [email protected].

2. The service

wapid rents out game servers. Each server is a virtual machine in a data centre in Germany, set up with the game you pick. You control it from the wapid panel: start, stop, restart, change settings and delete.

Stopping a server keeps its world and its IP address. Deleting a server deletes its world for good.

3. Who can use wapid

You must be 18 or older, or have permission from a parent or guardian who accepts these terms on your behalf. You are responsible for what happens on your servers and for keeping your login safe.

4. Prices and payment

Prices are shown per month and are final: any VAT is included. Payment is taken by card through Stripe when you order a server, and then every month on the same date until you cancel. We never see or store your card number.

If a payment fails, your server is stopped but not deleted. It can be started again once the payment goes through. If we change prices, we tell you by email at least 30 days before, and you can cancel before the new price applies.

5. Cancelling and refunds

You can stop paying for a server at any time by deleting it in the panel. We then cancel its subscription right away and automatically refund the whole days of the current month you have paid for but not started, to the card you paid with. Every day that has started counts as used, including the first. So a server deleted after two hours costs one day. Refunds usually reach your card within 5 to 10 days.

There is no refund for servers that were stopped because a payment failed, or that we closed for breaking section 7.

If you instead cancel the subscription under Billing, the server keeps running until the end of the period you have paid for, without a refund. It is then stopped and deleted, world included, 7 days later.

6. Right of withdrawal (14 days)

As a consumer in the EU you have the right to withdraw from the purchase within 14 days of your first payment for a server, without giving a reason. Our refund policy in section 5 already covers this and goes further: it applies at any time, not only in the first 14 days.

When you order, you ask us to start the server immediately. If you withdraw, you get a refund for the days you did not use. You pay only for the days the server existed, counted as in section 5. The easiest way is to delete the server in the panel. You can also email [email protected] with the name of the server, or use this sentence: "I hereby withdraw from my contract for the following service: [server name], ordered on [date]." We refund within 14 days to the card you paid with.

7. Acceptable use

You may not use a wapid server to:

• attack, scan or flood other systems (DDoS, port scanning, brute force)
• send spam or run open proxies, VPNs or relays for others
• mine cryptocurrency
• host or share illegal content, malware or content that infringes others' rights
• run anything other than the game server it was set up for

If we see abuse, or our hosting provider reports it, we may stop or delete the server without notice and without refund. Serious cases may be reported to the police.

8. Games and mods

You are responsible for following the rules of the games you run, including the Minecraft EULA, which you accept when you create a Minecraft server. Mods and modpacks are downloaded from their sources (such as Modrinth) at your request. We don't check or support third-party mods.

9. Availability and your data

We work to keep servers running, but we can't promise that they never go down. Our hosting provider, updates to games and mods, and hardware faults can all cause downtime.

We save your world every hour while the server runs, and again when you stop or restart it. The save is kept in Hetzner Object Storage in Germany, and we keep only the newest one. If a server crashes, you can lose what happened since the last save, at most about an hour. Mods, plugins and game files are not part of the save; they are installed again when the server starts. Deleting a server deletes its save for good. Keep your own backups of anything you can't lose.

10. Liability

Our total liability to you is limited to what you have paid us in the 3 months before the event that caused the claim. We are not liable for lost worlds, lost game progress or indirect losses. None of this limits rights you have as a consumer under Danish or EU law that cannot be waived.

11. Changes to these terms

If we change these terms, we email you at least 30 days before the change takes effect. If you don't agree, you can cancel before then.

12. Complaints and law

Contact us first at [email protected]. We aim to answer within 2 working days. If we can't agree, you can complain to Nævnenes Hus (naevneneshus.dk), Toldboden 2, 8800 Viborg. Danish law applies, and disputes are settled by the Danish courts, except where consumer law gives you the right to use the courts of your own country.